1,000’s of products icon

1,000’s of products

available and in stock

Discreet delivery icon

Discreet delivery

available to over 190 countries

Discounts for all new accounts icon

Discounts for all new accounts

Frequently Asked Questions

Do I need to register for an account to buy something?

Not necessary. You can simply check out with a guest account. However, there are a lot of benefits to setting up your own MaceyMay account. For instance, you will receive loyalty points, get to know when the latest products are released and be the first to know about exclusive offers.

How can I pay?

Almost any way you like. We accept all major debit and credit cards (this also includes AMEX) as well as PayPal and Amazon Pay. If you have any further questions regarding payment please do get in contact.

When will my order be delivered?

This will be dependent on when you ordered and what delivery option was selected whether it was next day or standard. You can find out more about our delivery details through our delivery page.

Will my order be tracked?

Yes. All orders will be shipped with a tracking ID and you will be provided with a tracking number so you can follow your parcel from dispatch to arrival at your front door.

I’m not in the UK, can I shop with you?

Yes, absolutely. We offer worldwide shipping. You can find out more details on our delivery page with regards to any specific requirements or options.

Can I return an item?

Of course. You can find out more details specifically about how to return an item through our returns page. Of course, if you do have any more questions, then please do get in touch with us.

My item is faulty, what should I do?

Let us know as soon as you can. Contact us directly at [email protected] - you can find out more information on the returns page.

I’m not sure what I’m looking for, can you help me?

Sure! We have a wide range of buying guides and blog posts that go into more detail. However, if it is something specific then please don’t hesitate to shoot us across a message and we will be more than happy to help you.